Your privacy matters to us. This Policy explains exactly what personal data koko33 collects, why we collect it, how we use and protect it, and what rights you have as a member of our platform. We are committed to handling your information with care and transparency.
Data is secured with 256-bit SSL encryption at rest and in transit.
We never sell your personal data to third-party advertisers or brokers.
You have rights to access, correct, or delete your personal data.
Data retained only as long as operationally or legally required.
This Privacy Policy ("Policy") is issued by the operator of koko33 (hereinafter referred to as "koko33", "we", "us", or "our"), the online casino and sports betting platform accessible at https://koko33.asia and any associated sub-domains or mobile interfaces (collectively, "the Platform").
This Policy sets out how koko33 collects, uses, stores, discloses, and protects the personal data of individuals who access or use the Platform ("you", "the Member", "the User"). It applies to all personal data submitted through the Platform — whether during account registration, the Know Your Customer (KYC) verification process, financial transactions, customer support interactions, or general browsing activity.
Koko33 is committed to handling your personal data responsibly and in a manner consistent with applicable data protection frameworks. By registering an account on the Platform, or by continuing to use the Platform following any update to this Policy, you acknowledge that you have read and understood the practices described herein.
This Policy should be read in conjunction with our Terms & Conditions, which govern your contractual relationship with koko33. In the event of any conflict between this Policy and the Terms & Conditions, this Policy shall prevail in respect of data protection matters.
This Policy applies to all registered Members, regardless of their location within Malaysia — including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other regions. If you are accessing the Platform from outside Malaysia, additional local laws may apply to the processing of your personal data.
For the purposes of this Policy, the following terms shall have the meanings assigned below:
Koko33 collects only the personal data necessary to operate the Platform, fulfil our regulatory obligations, and provide you with a secure and functional service. The categories of data we collect are described in the table below:
| Category | Examples of Data Collected | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender, government-issued ID number (e.g., MyKad / IC number), passport number. | Account creation, KYC age and identity verification. |
| Contact Data | Email address, mobile phone number, residential address (including city and postcode — e.g., Kuala Lumpur, Petaling Jaya, Penang). | Account communications, support, fraud prevention. |
| Financial Data | Bank account details (for FPX / DuitNow / bank transfer), e-wallet identifiers (Touch 'n Go, Boost, GrabPay), card details (last 4 digits only), transaction history (deposits, withdrawals in MYR). | Processing deposits and withdrawals, AML compliance. |
| KYC Documents | Scans or photographs of MyKad, passport, utility bills, bank statements, or selfie photographs. | Identity verification, age confirmation (21+), AML obligations. |
| Technical Data | IP address, device type and model, operating system, browser type and version, session timestamps, login history. | Security monitoring, fraud detection, platform optimisation. |
| Usage Data | Game preferences, wagering history, bet amounts, win/loss records, session duration, pages visited on the Platform. | Service delivery, responsible gambling monitoring, personalisation. |
| Communication Data | Records of live chat interactions, support tickets, email correspondence with koko33 support staff. | Customer support, quality assurance, dispute resolution. |
| Preferences Data | Marketing opt-in/opt-out status, notification preferences, language and display settings. | Service customisation, marketing communications (where consent given). |
Koko33 does not collect or process Special Category Data (such as health, religious, or biometric data) except where strictly required for responsible gambling assessments. In such cases, any collection will be explicitly notified to you in advance.
Koko33 collects personal data through the following methods:
Koko33 processes your personal data on the following legal bases, with the associated purposes described below:
Processing is necessary for the performance of your agreement with koko33 (as set out in the Terms & Conditions). This includes account creation, processing deposits and withdrawals in MYR, delivering game services, managing your VIP loyalty tier, and resolving disputes.
Processing is required to comply with our legal and regulatory obligations under our international online gambling licence. This includes KYC identity verification to enforce the 21+ age requirement, Anti-Money Laundering (AML) transaction monitoring, and reporting obligations to our licensing authority.
Processing is carried out in pursuit of koko33's legitimate business interests, where those interests are not overridden by your rights. This includes fraud prevention, platform security, responsible gambling monitoring, internal analytics, and service improvement.
Where you have expressly opted in to receive marketing communications or promotional materials from koko33, we will process your contact data for that purpose. You may withdraw your consent at any time by contacting our support team or updating your preferences within your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
Koko33 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We may share your data in the following limited circumstances:
We engage trusted third-party service providers who process data strictly on our behalf and under our instructions, bound by confidentiality obligations. These include:
Koko33 may disclose personal data to our licensing authority, law enforcement agencies, financial intelligence units, or other competent authorities where we are legally required to do so, or where disclosure is necessary to prevent, detect, or investigate financial crime, fraud, or other illegal activity.
In the event that koko33 undergoes a merger, acquisition, or transfer of substantially all of its business assets, Member personal data may form part of the transferred assets. You will be notified of any such transfer and any material change to data processing practices that would result from it.
Koko33 will never disclose your personal data to advertising networks, data brokers, social media companies, or any third party for their own commercial benefit without your explicit prior consent.
As an internationally operated platform, koko33 may transfer your personal data to countries outside Malaysia for processing and storage, including countries where our service providers operate their infrastructure. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place to protect your data, including:
By using the Platform, you acknowledge and agree that your personal data may be transferred to and processed in jurisdictions outside Malaysia where data protection laws may differ from those in your home jurisdiction.
Koko33 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:
At the end of the applicable retention period, personal data will be securely deleted or irreversibly anonymised. You may request early deletion of your data in accordance with your rights under Section 11, subject to our overriding legal retention obligations.
Koko33 uses cookies and similar tracking technologies on the Platform to provide core functionality, improve performance, and — where you have consented — to personalise your experience. The categories of cookies we use are as follows:
These cookies are essential for the Platform to function. They enable you to navigate between pages, maintain your login session, and access secure areas of your account. These cookies cannot be disabled, as doing so would prevent the Platform from working correctly.
These cookies remember your preferences and settings — such as your language preference, display settings, and last visited game category — to provide you with a more convenient experience.
We use analytics tools to collect aggregated, anonymised information about how Members use the Platform — such as which pages are visited most frequently and how long users spend on the Platform. This information helps us improve the service. Analytics cookies do not identify you personally.
Where you have given consent, marketing cookies may be used to deliver relevant promotional offers and to measure the effectiveness of our marketing activities. You may withdraw this consent at any time via your browser settings or by contacting our support team.
You can control and delete cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. For full instructions on managing cookies in your browser, refer to your browser provider's support documentation.
Koko33 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While koko33 takes all reasonable precautions to protect your data, no security system is entirely infallible. You are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, please contact our support team immediately via live chat.
Subject to applicable law and our overriding legal obligations, you have the following rights in respect of your personal data held by koko33:
To exercise any of these rights, please contact our Data Protection team via the email address or live chat channel listed in Section 16. We will aim to respond to verified requests within thirty (30) calendar days. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension.
We may need to verify your identity before processing your request. This is to protect your data from unauthorised access by third parties claiming to act on your behalf.
The koko33 Platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. All new Members are required to complete KYC verification confirming their age before gaining full access to the Platform.
If koko33 discovers that personal data has been collected from a person under the age of 21 without appropriate parental consent or in contravention of applicable age restriction requirements, we will promptly delete such data and close the associated account. Any funds deposited by an underage individual will be returned to the payment source.
If you believe that a minor has created an account on koko33, please contact us immediately using the details in Section 16.
Where you have given your explicit consent, koko33 may contact you with information about Platform updates, new game releases, promotional bonuses, sports betting offers, and other relevant news. We may send these communications via email, SMS, or in-Platform notifications.
You may opt out of marketing communications at any time by:
Please note that operational communications — such as transaction confirmations, security alerts, KYC status updates, and account notifications — are not marketing communications and cannot be opted out of while your account remains active, as they are necessary for the operation of your account.
Members who have activated a responsible gambling cool-off period or self-exclusion will be automatically removed from all marketing communications for the duration of that period.
The koko33 Platform may reference or display content from third-party services including game providers, payment processors, and analytics platforms. These third parties operate their own privacy policies, which govern the data they collect and process independently of koko33.
Koko33 is not responsible for the privacy practices of third-party services. We recommend that Members review the privacy policies of any third-party service they interact with in connection with their koko33 account, particularly payment providers such as DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, and Public Bank.
All third-party processors engaged by koko33 are required to maintain data security standards commensurate with this Policy and are bound by contractual data processing agreements that restrict their use of Member data to purposes authorised by koko33.
Koko33 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, technological developments, regulatory requirements, or operational changes. Where material changes are made to this Policy, we will provide notice to registered Members via email or a prominent notice on the Platform prior to the changes taking effect.
The updated Policy will always be available at https://koko33.asia/privacy-policy, with the "Last Reviewed" date updated accordingly. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not accept the amended Policy, you should cease using the Platform and request account closure.
If you have questions about this Privacy Policy, wish to exercise your data subject rights, or wish to raise a complaint regarding the handling of your personal data, please contact us through the following channels:
Please mark any data-related enquiries with the subject reference "Privacy / Data Request" to ensure your query is routed to our Data Protection team. We aim to acknowledge all privacy-related enquiries within five (5) business days and to provide a substantive response within thirty (30) calendar days.
If you are not satisfied with our response to a complaint, you may have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction. We encourage Members to contact us directly in the first instance, as we are committed to resolving privacy concerns promptly and fairly.
When submitting a data subject rights request, please include your registered email address and — where applicable — your koko33 username, to allow us to locate your account records efficiently. For security reasons, do not include your full password or payment details in any communication.
A plain-language summary of the rights koko33 upholds for every Member in respect of their personal data.
You can request a full copy of all personal data koko33 holds about you, together with details of how it is being used. We will respond to verified access requests within 30 days.
If any of your personal data is inaccurate or out of date, you have the right to request that we correct it. Basic profile updates can be made directly within your account settings.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under AML regulations.
Where processing is based on your consent or contract, you may request your data in a structured, machine-readable format (such as CSV or JSON) for transfer to another service.
You may object to processing carried out on the basis of legitimate interests, including direct marketing. Once you object to marketing communications, we will cease that processing immediately.
Where processing is based on your consent — such as marketing emails — you may withdraw that consent at any time. This does not affect the lawfulness of processing that took place before withdrawal.
Our support team is available 24/7 to assist with any data-related enquiry. You can also review our full Terms & Conditions or browse our FAQ for quick answers.
21+ Koko33 is for players aged 21 and above only. Please read our Responsible Gambling page for support resources.